Return policy for United States
Return Policy:
Thank you for choosing UA! We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy to ensure your experience with us is nothing short of exceptional. Please read the following guidelines carefully:
1. **Eligibility:**
- Returns are accepted within 30 days from the date of purchase.
- Items must be unused, unworn, unwashed, and in the same condition as received with all original tags attached.
2. **Items Excluded from Return:**
- Personalized or customized items are not eligible for return unless there is a manufacturing defect or an error on our part.
3. **Return Process:**
- To initiate a return, please contact our customer service team within the 30-day return window.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our customer service team will provide you with a return authorization and instructions on how to proceed.
4. **Return Shipping:**
- Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part.
- We recommend using a trackable shipping method to ensure safe and timely delivery of your return.
5. **Refund or Exchange:**
- Once we receive your return and verify its eligibility, we will process your refund or exchange.
- Refunds will be issued to the original form of payment within 5-7 business days from the date we receive your return.
- Exchanges are subject to availability. If the desired item is not available, a refund will be issued instead.
6. **Restocking Fee:**
- A restocking fee may apply for returns that do not meet our eligibility criteria or are returned beyond the 30-day window.
7. **Damaged or Defective Items:**
- If you receive a damaged or defective item, please contact us immediately for assistance. We will replace the item at no additional cost to you.
8. **International Returns:**
- International returns may be subject to additional shipping fees and customs duties. Please contact our customer service team for assistance with international returns.
By making a purchase with UA, you agree to abide by our return policy outlined above. If you have any questions or need further assistance, please don't hesitate to contact our customer service team. Thank you for shopping with us!
Thank you for choosing UA! We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy to ensure your experience with us is nothing short of exceptional. Please read the following guidelines carefully:
1. **Eligibility:**
- Returns are accepted within 30 days from the date of purchase.
- Items must be unused, unworn, unwashed, and in the same condition as received with all original tags attached.
2. **Items Excluded from Return:**
- Personalized or customized items are not eligible for return unless there is a manufacturing defect or an error on our part.
3. **Return Process:**
- To initiate a return, please contact our customer service team within the 30-day return window.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our customer service team will provide you with a return authorization and instructions on how to proceed.
4. **Return Shipping:**
- Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part.
- We recommend using a trackable shipping method to ensure safe and timely delivery of your return.
5. **Refund or Exchange:**
- Once we receive your return and verify its eligibility, we will process your refund or exchange.
- Refunds will be issued to the original form of payment within 5-7 business days from the date we receive your return.
- Exchanges are subject to availability. If the desired item is not available, a refund will be issued instead.
6. **Restocking Fee:**
- A restocking fee may apply for returns that do not meet our eligibility criteria or are returned beyond the 30-day window.
7. **Damaged or Defective Items:**
- If you receive a damaged or defective item, please contact us immediately for assistance. We will replace the item at no additional cost to you.
8. **International Returns:**
- International returns may be subject to additional shipping fees and customs duties. Please contact our customer service team for assistance with international returns.
By making a purchase with UA, you agree to abide by our return policy outlined above. If you have any questions or need further assistance, please don't hesitate to contact our customer service team. Thank you for shopping with us!